How a major airline achieved significant operational gains while saving costs by increasing the efficiency of their maintenance crews using the M3 Platform.

OVERVIEW

Air Canada is the largest airline of Canada by fleet size and passengers carried. Keeping their fleet of aircrafts in optimal condition is a critical part of everyday operations. Their Maintenance and Repair Organisations (MRO) must optimize aircraft maintenance procedures to ensure security while minimizing the turnaround time between flights, thus limiting the costs associated with having an aircraft grounded.

Ensuring these maintenance engineers have mobile tools with the latest documentation is essential to meeting regulatory requirements and achieving optimal aircraft security. However, maintaining synchronicity across all devices throughout multiple sites presents a number of challenges which can add significant costs and delays which can result in longer aircraft turns.

When the challenges of managing their mobile devices became too costly, Air Canada turned to us to help solve their problem and ensure their teams had up-to-date and ready-to-use devices at all times. This case study takes a look at how M3 Solutions helped make it happen.

THE CHALLENGES

 1 SAFETY & COMPLIANCE

Today’s aircrafts are increasingly sophisticated and technically advanced. The amount of documentation needed to outline every aspect of an aircraft’s maintenance has increased tenfold since the days of printed maintenance manuals. Aircraft manufacturers are constantly updating their maintenance documentation to ensure compliance and adherance to safety regulations. In addition to monthly technical publications which are regularly supplied by aircraft manufacturers, there are also unscheduled releases as often as required to catch critical maintenance deficiencies in the equipment and prevent any failures. In both instances, the challenges surrounding how the information is transmitted and how quickly it can be distributed across MRO teams, in every location around the world, to ensure proper compliance across the entire fleet of aircrafts, become critical.

 

 2 MAINTAINING SYNCHRONICITY

With maintenance crews operating in multiple locations worldwide and servicing any number of aircraft models, maintaining synchronization across all of their mobile devices can pose a significant challenge. This is not only to ensure the aircraft’s maintenance documentation is up-to-date but that the devices’ OS matches the requirements of the mobile app which provides that information, most often provided from the the aircraft manufacturer. If different tablets have different OS versions then errors may occur which can impact the smooth operation of miantenance teams and result in longer aircraft turns, not to mention added strain on I.T. resources tasked with resolving those errors.

 

 3 MAXIMIZE I.T. RESOURCES

Updating every device so they have the right operating system, app version and latest documentation is often a time consuming process. Doing this manually on a per device basis can put an enormous strain on any I.T. department and require multiple people to achieve in a timely manner. Furthermore, because of the delays associated with this update process, ensuring that maintenance crews all have synchronized documentation on their device, right when the update is scheduled for release, is virtually impossible.

 

 4 SECURITY & CONTROL

It’s easy to imagine how sensitive the information regarding an aircraft’s inner workings can be. As such, the devices used to communicate this information need to be secured in the most efficient way. The airline’s administrators must also be able to track each device and have a detailed reports of where it was used and by whom.

THE SOLUTION

The M3 PLATFORM

is designed to secure, manage and synchronize an entire fleet of devices across multiple locations. The M3 platform let Air Canada take full control of their fleet of mobile phones, tablets and laptops to ensure their mission critical tools are always synched up and ready for business.

The M3 housing units platform can be customized to dock any number of devices and supports all major OS manufacturers. Access to devices is achieved via RFID card to ensure maximum security.

THE RESULTS

Air Canada saw significant gains as a result of using the M3 Platform. They were able to accomplish the following:

  • Seamlessly manage multiple device-types including tablets, laptops, mobile phones, running different OS, in the same installation.
  • Deploy new OS or configuration images remotely & unattended, across the entire network. Manage the content on all devices and ensure it is complete and always up to date.
  • Physically control access to portable devices, monitor the individual users using administrator permissions and a system management dashboard.
  • Schedule or deploy content in real-time, to some or all devices, anywhere in the world, within minutes and without I.T. resource intervention (remote & unattended content deployment).
  • Retrieve accurate device & system monitoring, ad-hoc reporting, and transaction auditing.
  • Reduce IT & device inventory costs immediately. Achieve overall system ROI was achieved within months of installation.

CONCLUSION

In addition to physical security, access control, and inventory tracking capabilities, the M3 Platform significantly helped streamline Air Canada’s maintenance operations by eliminating delays to synchronize all devices for various teams to use. As a result they were able to reduce the average aircraft turns by 20 minutes. We would be hard-pressed to find another industry where the adage, “time is money” is as applicable as it is in aviation. For Air Canada, the M3 Platform helped them save time and money.